HOW IT WORKS
HOW TO EARN ZALA DOLLARS
Each $1AUD spent on our site earns 5 ZALA dollars. You can also quickly earn ZALA dollars by
- Refer a friend & earn 1500 ZALA Dollars once they place an order!
- Get social like, follow & share us on Insta & Facebook
- Create a zala account its quick, easy and free
- let us know your birthday you'll receive zala dollars to celebrate
- visit our website yep, it's really that easy!
I WANT IN! HOW DO I SIGN UP?
ZALA DOLLARS FAQ
- Your point balance can be viewed in this ZALA Rewards widget or in your User Account Dashboard.
- Select the tab called Get Rewards. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
- No! The limit does not exist. Go ahead and earn as many as you can!
- Approved: These points can be redeemed on rewards immediately Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
- Unfortunately, your pending points will be cancelled and will be removed from your account.
- You, or someone you referred, cancelled or returned a purchase for a refund.
- It can sometimes take a few minutes for us to process your activity and provide your ZALA dollars :)
- Not directly - please open up the ZALA dollars panel to redeem your ZALA dollars for an exclusive code which can then be applied during checkout.
- If you no longer wish to earn ZALA dollars & save, please contact us and ask to be unenrolled. We can unenroll you which will lose any points you have accrued.
- Just contact us and we'll re-enroll you! However, your point total will begin from zero.
- Every $1AUD spent on our store accrues 5 ZALA Dollars. Other currencies offered on our store are subject to conversion values based on current exchange rates. E.g. €0.7 = $1AUD = 5 Points.
- Only one code can be applied per purchase.
- Unfortunately, no. Please take care to ensure an appropriate code is applied at checkout to obtain ZALA Dollar benefits.
- Sorry, no! Please choose your reward carefully when redeeming your points as this action cannot be reversed.
- Sorry, no. Codes can only be redeemed on an original purchase. Codes cannot be used in conjunction with another promotion (discount offering), store credit or offer.
- Our team will process a normal refund based on the order sub total value after discount was applied. ZALA Dollars will not be refunded.
- Our team will process a normal refund based on the order sub total, plus deduct the ZALA Dollars redeemed dollar value equivalent from your refund for your additional order. ZALA Dollars will not be refunded.
How do I view my ZALA dollars balance?
How do I redeem my ZALA dollars?
Is there a limit to the number of ZALA dollars I can earn?
What do the 'approved', 'pending' and 'cancelled' statuses mean?
What happens if a friend I refer cancels or returns their order for a refund?
Why did my account balance go down?
I completed an activity but didn't earn points!
Can I use my points during checkout?
How do I leave the program?
What happens if I leave and decide to join again?
How much is each ZALA dollar worth?
Can I use multiple codes at once?
I forgot to add my code at checkout, can this be added to my existing order?
I chose the wrong reward, can I have this action reversed or change my reward?
I want to exchange my goods for an order of higher value, can I pay the difference using my ZALA Dollars?
What if I return an order redeemed with ZALA Dollars?
I placed two orders and used the ZALA Dollars earned from my previous order for a discount, how is my refund processed?
FOR HELP & FEEDBACK REGARDING ZALA DOLLARS
Please contact us at [email protected]